FAQ

You can place an order online by following the steps below.

• Please add all the products you want to cart.
•  Register and complete your account information on our website, especially the shipping address.
•  Submit your order and we will create an order list for you and email it to you.

You can place an order with our help.

• When we are online, you can contact us directly through the chat window “Live Help”.
•  We are happy to help you complete your order.
• You can tell us your order details by email: info@cypress-shop.com
•  Please write down all the product IDs (eg ID: bracelet-001-001) you want to buy in the email and we will know what you want.
•  We will place an order for you and send it to you via email for confirmation. If everything is OK, you can pay. We will provide you with the best service and reasonable price. If you have any questions, please contact us online or email us.

• In fact, many of our clients are private buyers. You can order high-quality brand jewelry for your family, friends and yourself. If you’re a jewelry reseller, that’s great. We will provide discount if you can order over 20 items each time.

1. How long does processing take before shipment?

• Orders are typically processed and shipped within 3-5 business days (excluding weekends and holidays).

2. What are the shipping options and delivery times?

Shipping times vary by destination:

• Standard Shipping: 7-15 business days

Note: Delivery times are estimates and may be affected by customs or carrier delays.

3. Do you ship worldwide?

• Yes! We offer international shipping to most countries. Shipping costs and delivery times vary by location.

4. How can I track my order?

• Once your order ships, you’ll receive a tracking link and tracking number via email, You can check your order status .

• After placing the order,You’ll receive an order confirmation email shortly after, then you can pay for the order.
• You can pay the money by western union,moneygram and banktransfer. We will process and issue your order as soon as possible after payment.

• Yes! All payments are processed through encrypted, secure systems. We do not store your credit card details.

• You may request changes within 48 hours of placing your order. Contact us at  info@cypress-shop.com as soon as possible. 

1. What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition. Customers are responsible for return shipping costs.

2. How do I request a return or exchange?

Contact us at info@cypress-shop.com with your order number and reason for return. We’ll provide instructions for the next steps.

3. How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days, depending on your payment method.